50 Junk Removal Questions Answered
Junk Removal FAQ — Everything You Need to Know
Pricing, credits, scheduling, what we take, what we don't, how we compare. 50 answers — no dropdowns, no hiding.
Junk Removal Pricing, Resale Credits, and How the Math Works
50 Frequently Asked Questions About Junk Removal
Everything from how pricing works to what services we offer to where we operate. Still have questions? Contact us or book your pickup.
How much does junk removal cost?
Last updated: Jun 14, 2023
Our rates start at $100/hr for a 1-person crew, $250/hr for a 2-person crew, and $200/person/hr for emergency same-day. Dump fees included (an industry first). 1 hour minimum. See our full pricing breakdown.
What is the 50% resale credit?
Last updated: Jul 22, 2023
As we load your items, we appraise anything with resale value and credit you 50% (when applicable) toward your bill. A $400 couch = $200 credit. If credits exceed the bill, we pay you the difference.
Can I really get paid for junk removal?
Last updated: Jul 25, 2023
Yes. If your item credits add up to more than the hours worked, we hand you a check on the spot. This happens regularly on estate cleanouts and office cleanouts.
Do you offer same-day junk removal?
Last updated: Aug 01, 2023
Yes. Call before noon and we can typically have a crew at your door within 2-4 hours. Need it faster? Our emergency same-day rate guarantees arrival within 2 hours.
What items do you NOT take?
Last updated: Aug 05, 2023
Hazardous chemicals, asbestos, wet paint, biological waste, oil drums, full propane tanks, ammunition, compressed gas cylinders. See the full list on our pricing page. Everything else — we handle it.
Are dump fees really included?
Last updated: Aug 28, 2023
Yes — an industry first. Transfer station costs, landfill fees, recycling fees — all baked into the hourly rate. No surprise charges at the end. See what's included.
How does furniture removal work?
Last updated: Sep 02, 2023
We come to your home, load the furniture, and haul it away. Quality furniture gets appraised — Pottery Barn, West Elm, Restoration Hardware pieces hold serious value. See our furniture removal service.
Do you remove appliances?
Last updated: Oct 21, 2023
Yes. Refrigerators, washers, dryers, ovens, dishwashers — we disconnect (when applicable) and haul. Working appliances earn you significant resale credits.
What about electronics and e-waste?
Last updated: Nov 09, 2023
We remove TVs, computers, monitors, printers, and all electronics. Working items earn you credit. Non-working items get recycled through certified e-waste facilities.
Can you remove a piano?
Last updated: Nov 11, 2023
Yes. Uprights, grands, baby grands — our crew handles the weight and the stairs. Working pianos in good condition earn credit. See piano removal details.
Do you do hot tub removal?
Last updated: Nov 26, 2023
Yes. We demo the shell, disconnect plumbing/electrical, load everything, and haul it away. All included in the hourly rate. See hot tub removal.
What about construction debris?
Last updated: Dec 07, 2023
Drywall, lumber, concrete, tile, roofing — we load and haul it all. No weight limits, no overage fees. Better than a dumpster rental. See construction debris removal.
Do you remove sheds and decks?
Last updated: Dec 09, 2023
Yes. Full demolition and haul-away for sheds, decks, fences, and trampolines. Same hourly rate covers demo + hauling.
How do estate cleanouts work?
Last updated: Dec 16, 2023
We clear the entire property room by room. Every item with resale value gets appraised and credited. Estates have the highest credit density — families frequently get a check instead of a bill. See estate cleanout details.
Do you handle hoarder cleanouts?
Last updated: Dec 27, 2023
Yes, with sensitivity and professionalism. Our crews are trained for heavy accumulation situations. We sort carefully, credit valuable items, and clear the space completely. See hoarder cleanout service.
Can you clear a storage unit?
Last updated: Dec 27, 2023
Yes. We coordinate with your facility for access and clear the entire unit. Stop paying monthly rent on stuff you don't need. See storage unit cleanouts.
What areas do you serve?
Last updated: Jan 15, 2024
We operate in 900+ cities across all 50 states from 50 local offices. Find your city on our locations page.
Do you have an office near me?
Last updated: Feb 11, 2024
We have one office in every state — 50 total. Each staffed with local crews. See all 50 office addresses with directions.
Are you licensed and insured?
Last updated: Mar 12, 2024
Fully licensed, bonded, and insured in every state. Every crew member is background-checked. We carry comprehensive liability coverage. Learn more about our team.
Do you charge extra for stairs?
Last updated: Apr 14, 2024
No. Third-floor walkup, basement, attic with a pull-down ladder — same hourly rate. No stair fees, no heavy item surcharges, no distance fees. See our no-hidden-fees policy.
Is there a minimum charge?
Last updated: Apr 22, 2024
1 hour minimum per job. If your job takes 45 minutes, you pay for 1 hour. After the first hour, we bill in 15-minute increments. See pricing details.
Do you charge more on weekends?
Last updated: Jun 28, 2024
No. Same rate 7 days a week, 365 days a year. Saturdays, Sundays, holidays — no surcharges, no overtime. Book any day.
How do I book junk removal?
Last updated: Jul 12, 2024
Book online, text us, or call (888) 831-3001. Takes about 2 minutes. We confirm the rate, estimate time, and schedule your crew.
How far in advance do I need to book?
Last updated: Aug 14, 2024
Same-day is available. We also take bookings up to 4 weeks out. 24-48 hours ahead guarantees your preferred time slot. Book now.
Do I need to be home?
Last updated: Aug 21, 2024
For items with resale value — yes, so you can approve appraisals and credits. For pure junk with no valuable items, we can work without you present as long as we have access. Contact us to discuss.
How is your pricing different from 1-800-GOT-JUNK?
Last updated: Aug 25, 2024
They charge $200-$800 per truckload based on volume and keep 100% of resale profit. We charge by the hour and credit you 50% (when applicable) of resale value. The math always favors you. See our side-by-side comparison.
What items earn the most resale credit?
Last updated: Aug 31, 2024
Quality furniture (Pottery Barn, Restoration Hardware), working appliances (Samsung, LG), power tools (DeWalt, Milwaukee), exercise equipment (Peloton), and musical instruments. See the full item value guide.
What if I disagree with an appraisal?
Last updated: Sep 09, 2024
Every appraisal is a conversation. We show you comparable sales data and explain our valuation. If you have evidence of higher value, we adjust. Nothing is credited without your approval. Learn about our process.
What if none of my items have resale value?
Last updated: Sep 19, 2024
You pay the hourly rate with dump fees included (an industry first). Even with zero credits, our hourly rate is competitive with or cheaper than flat-rate pricing for the same volume. See pricing examples.
How do you determine resale value?
Last updated: Sep 19, 2024
Real-time comparable sales from major resale platforms, local dealer networks, and auction results. Not inflated retail, not lowball — actual current market value. Our crews are trained appraisers. Learn more.
Do you offer commercial junk removal?
Last updated: Oct 14, 2024
Yes — offices, warehouses, retail stores, hotels, schools, churches, and property management. Commercial furniture has the highest resale value. See all commercial services.
Can you clear an entire office?
Last updated: Nov 23, 2024
Yes. From a 5-person startup to a 500-seat corporate floor. Herman Miller chairs, Steelcase desks, monitors — the credits on office jobs regularly cover the entire bill. See office cleanout details.
Do you work with property managers?
Last updated: Dec 15, 2024
Yes. Recurring service, priority scheduling, consistent crew assignments. Tenant turnovers, evictions, foreclosures — items left behind earn credits toward your bill. See property management service.
Do you do foreclosure cleanouts?
Last updated: Dec 21, 2024
Yes. Fast turnaround for banks, property managers, and realtors. We get properties market-ready quickly and credit you for valuable items left behind. See foreclosure cleanouts.
Can you remove carpet and flooring?
Last updated: Dec 21, 2024
Yes. We rip up and haul away carpet, tile, hardwood, laminate, and vinyl. Hardwood in good condition earns resale credit. See carpet & flooring removal.
Do you take scrap metal?
Last updated: Jan 13, 2025
Yes — and it earns you credit. Steel, aluminum, copper, brass all have scrap value. Copper pipe runs $3-$5/lb. Metal-heavy jobs frequently result in big credits. See scrap metal removal.
What about yard waste?
Last updated: Jan 21, 2025
Branches, soil, mulch, sod, landscaping timbers, storm debris — we load and haul it all. See yard waste removal.
Do you remove exercise equipment?
Last updated: Apr 20, 2025
Treadmills, Pelotons, ellipticals, weight sets, home gyms. The fitness resale market is strong — many of these items generate credits that cover the entire job. See exercise equipment removal.
Can you remove a pool table?
Last updated: Apr 27, 2025
Yes. We disassemble slate tops, rails, and frame. Quality pool tables earn resale credit. See pool table removal.
Do you remove mattresses?
Last updated: May 05, 2025
Yes. Mattresses, box springs, and bed frames. Frames in good condition earn credit. Mattresses go to mattress recyclers where available. See mattress removal.
Do you recycle?
Last updated: Jun 05, 2025
Yes. Approximately 60% of items we remove are diverted from landfills through resale, donation, and recycling. Our business model incentivizes reuse over disposal. Learn about our environmental impact.
Where do donated items go?
Last updated: Jun 10, 2025
Local charities and nonprofits in your area. Usable items below our resale threshold get donated rather than dumped. We partner with organizations in every market we serve. See your local office.
Do you provide certificates of insurance?
Last updated: Jul 15, 2025
Yes. COIs available on request for commercial customers, property managers, and realtors. We carry comprehensive general liability and workers' comp. Request a COI.
What payment methods do you accept?
Last updated: Jul 18, 2025
Credit cards, debit cards, checks, Venmo, Zelle, and CashApp. For payouts (credits exceeding your bill), we process by check or digital transfer on the spot. Book now.
Do you have contracts or recurring fees?
Last updated: Oct 07, 2025
No. Every job is standalone. No subscriptions, no recurring charges, no cancellation penalties. Book when you need us. See pricing.
Are you hiring?
Last updated: Oct 12, 2025
Yes — in all 50 states. Crew members, team leads, and operations roles. Competitive pay, tips, benefits, and growth opportunities. See open positions.
Do you offer franchise opportunities?
Last updated: Oct 13, 2025
Yes. The only junk removal franchise with a dual revenue model — hourly fees plus resale income. See franchise details.
How do I contact you for non-booking questions?
Last updated: Dec 06, 2025
Use our contact form for general inquiries, partnerships, media, or feedback. For booking, use the booking page.
Why don't other companies do this?
Last updated: Dec 27, 2025
Most junk companies charge you to haul your items and then resell the valuable ones for 100% profit. They have no incentive to share. We built a different model — see our story.
How many services do you offer?
Last updated: Mar 31, 2026
34 specialized junk removal services — residential cleanouts, single item pickup, structure demolition, construction debris, and commercial services. Browse all 34 services.
How the Only Junk Removal Company That Pays You Actually Works
Understanding Our Business Model — Why We Share Resale Value With You
Learn how our hourly pricing and 50% Resale Credit (when applicable) model creates a better deal for customers, a sustainable business for us, and a better outcome for the environment. Browse all 34 services or book your pickup.
Traditional junk companies charge you a flat fee based on truck volume, haul everything away, and resell your valuable items for their own profit. They make money twice — once from you and once from your stuff. You pay full price and get nothing back.
We charge a transparent hourly rate with dump fees included (an industry first). As we load your items, we appraise anything with resale value and credit you 50% (when applicable) of fair market value toward your bill. If your credits exceed the bill, we pay you the difference.
This works because we've built efficient resale channels — secondhand furniture dealers, appliance refurbishers, electronics resellers, tool dealers, and online marketplaces across the country. When we remove a working refrigerator worth $400, we sell it for that price. You get $200 credited, we net $200 from the sale, and the fridge goes to a new home instead of a landfill.
The result: customers save 25-40% compared to flat-rate haulers. Large cleanouts regularly result in payouts. And because we profit from resale rather than dumping, approximately 60% of items stay out of landfills. Everyone wins.
Ready to See What Your Junk Is Worth?
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